At Legal Logger, we are committed to delivering high-quality software products that meet and aim to exceed the needs of our distributors and resellers. Our quality policy rests on three pillars: innovation, customer satisfaction, and continual improvement, and it guides our day-to-day operations.

Customer focus
Our top priority is to ensure that every customer receives outstanding service. We strive to understand and anticipate their needs so that every interaction with our products and services surpasses expectations. We gather customer feedback on a regular basis and use it to refine our processes and improve our performance.

Leadership & culture
Senior management champions a culture of quality and steers the organisation toward ambitious strategic goals. We encourage the active participation of all employees, value every individual contribution, and foster a working environment that motivates everyone to achieve excellence.

People engagement & competence
We invest in our people, providing ongoing training and development opportunities so they can maintain and enhance the skills required to uphold the highest quality standards. Continuous learning is fundamental to our long-term success.

Process approach
We manage our activities as an integrated system of processes. By identifying, understanding, and controlling these processes, we boost efficiency and effectiveness. Ongoing monitoring and measurement ensure that desired results are consistently achieved and improved.

Continual improvement & risk-based thinking
Improvement is at the heart of our policy. We work to enhance every facet of the organisation—from internal processes to relationships with customers and suppliers. Data-driven, fact-based decisions underpin all corrective and preventive actions. We carefully evaluate strengths, weaknesses, and risks to mitigate threats and capitalise on opportunities.

Compliance & integrity
We comply with all applicable laws, regulations, and standards, with particular attention to ISO 9001:2015. Our quality-management system meets certification requirements and ensures that all operations are conducted with the highest integrity and transparency.

Commitment & review
Legal Logger’s management is fully committed to supporting this quality policy, ensuring it is communicated, understood, and applied at every level of the organisation. The policy is reviewed periodically to confirm its continuing suitability and alignment with customer expectations and market dynamics.

Together, through quality, innovation, and customer satisfaction, we are building a successful and sustainable future.

Genoa, 28 May 2024    Executive Management